Systems Change

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Are you a health literate organization? Evaluate the health literacy of your health care delivery with these assessment tools.
Consumer Assessment of Healthcare Providers and Systems (CAHPS)
From the Agency for Healthcare Research and Quality (AHRQ). Survey tool for assessing consumers’ experiences in health care settings.

Health literacy supplement of CAHPS

Communication Climate Assessment Toolkit (C-CAT)
From the Ethical Force Program of the American Medical Association (AMA). Survey tool for assessing the communication performance of healthcare organizations, based on feedback from patients, staff and leadership. (toolkit-intro.pdf)
The Health Literacy Environment of Hospitals and Health Centers Partners for Action: Making Your Healthcare Facility Literacy-Friendly
Rudd, et al. 2006